Responsibilities

- Develop, maintain, and enhance Power BI dashboards and reports supporting ITAD operations, performance management, and business decision-making.
- Analyze operational data to identify trends, exceptions, root causes, and opportunities for process improvement.
- Define and monitor KPIs and performance metrics, translating data into clear and actionable business insights.
- Support the ITAD portal, assisting users with functional questions, data-related issues, process execution, and issue resolution.
- Partner with business and technical teams to identify opportunities to enhance ITAD portal functionality, usability, data quality, and reporting capabilities.
- Gather and document business requirements and translate them into dashboards, reports, portal enhancements, and process improvements.
- Validate data across systems and reports, investigating inconsistencies and supporting improvements to data quality and reporting accuracy.
- Support testing and validation of ITAD portal changes, enhancements, and new functionality, including user acceptance testing (UAT).
- Collaborate with regional and global stakeholders to maintain and continuously improve ITAD business processes.
- Support operational reviews by preparing performance reporting and clearly communicating findings, risks, and opportunities.
- Identify opportunities to automate or simplify manual reporting and operational activities.
- Create documentation, process guides, and training materials and provide guidance to ITAD portal users.
- Support priority projects and continuous improvement initiatives across the ITAD organization.

Education & Experience





Recommended Four-year degree in Supply Chain Management, Business Administration, Information Systems, Data Analytics, Operations Management, or a related discipline, or equivalent demonstrated experience.

- Typically 2-4 years of professional experience in data analytics, business intelligence, supply chain, operations, IT asset management, or a related field.
- Hands‑on experience developing and maintaining Power BI dashboards and reports is strongly preferred.
- Experience supporting business applications, portals, or digital workflow solutions is preferred.
- Experience in IT Asset Disposition (ITAD), asset management, reverse logistics, returns, or services supply chain is an advantage but not required.

Knowledge & Skills

- Microsoft Power BI
- Data visualization and dashboard development
- Data analysis and interpretation
- KPI development and performance reporting
- Data validation and data quality
- Business requirements gathering
- Business and operational process analysis
- Problem solving and root cause analysis
- Process improvement
- User Acceptance Testing (UAT)
- User support and troubleshooting
- Documentation and training
- Supply chain and operations

Highly Desirable

- Power Query
- SQL
- DAX
- Advanced Microsoft Excel
- Data modeling
- Workflow and portal support




- IT Asset Disposition (ITAD)
- IT Asset Management
- Reverse logistics
- SAP or other ERP applications
- Process automation and continuous improvement
- Cross-Organization Skills
- Effective Communication
- Analytical Thinking
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Collaboration
- Problem Solving
- Attention to Detail

Impact & Scope

Contributes directly to the effectiveness of ITAD operations through data-driven insights, reporting, and portal support.
Works with regional and integral stakeholders to solve operational issues and improve business processes.
Independently manages assigned reporting, analytics, and portal-support activities while contributing to broader improvement initiatives.
Provides analysis and recommendations that support operational and management decision-making.

Complexity

Works on moderately complex operational and analytical problems using established processes and sound judgment.
Investigates data, reporting, and portal issues to identify root causes and recommend solutions.
Balances day-to-day operational support with dashboard development and continuous improvement activities.
Escalates more complex technical issues while retaining ownership of business requirements, testing, and user communication.

Preferred Certifications

- Microsoft Certified: Power BI Data Analyst Associate (PL-300)
- Lean Six Sigma or continuous improvement certification
- Project management certification or training
- Supply chain or IT asset management certification

Job - Supply Chain & Operations<

📌 ITAD Business Analyst (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque