About the Role

Our client, WhatJobs Direct, is seeking a highly skilled and experienced Representante de Soporte al Cliente to join their team in Acapulco, Guerrero . This advanced role requires individuals adept at handling complex customer inquiries, troubleshooting technical issues, and providing comprehensive solutions. You will be a key player in ensuring customer satisfaction and fostering loyalty through expert support. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a thorough understanding of customer service best practices, preferably within a technical context. This position offers a challenging and rewarding career opportunity within a reputable organization. We are looking for a proactive and detail-oriented individual committed to delivering outstanding service. Join a team that values expertise and contributes to a positive customer experience.

Key Responsibilities

Handle advanced customer support inquiries and complex technical issues via phone, email, and chat. Diagnose and resolve problems efficiently, ensuring customer satisfaction. Provide detailed product information and guidance to customers. Document all customer interactions, technical issues, and resolutions accurately in the CRM. Escalate unresolved issues to senior management or specialized technical teams with detailed reports. Contribute to the development of knowledge base articles and troubleshooting guides. Mentor and assist junior customer support representatives when needed.



Stay current with product updates and industry trends to provide accurate support. Collaborate with internal teams to identify and address potential product issues. Maintain a high standard of professionalism and customer care.

Requirements

Minimum 3 years of experience in advanced customer support or technical support roles. Proven ability to troubleshoot complex technical problems. Excellent verbal and written communication skills in Spanish. Strong analytical and problem-solving skills. Proficiency in CRM software and help desk ticketing systems. Ability to work effectively in a team and independently. Associate's or Bachelor's degree in a related field is preferred. Customer-centric approach with a dedication to service excellence. Must be able to work from our office in Acapulco, Guerrero , with potential hybrid flexibility. Adaptability and willingness to learn new technologies and processes.

Benefits

Our client offers a competitive salary, comprehensive health insurance, paid vacation, and opportunities for professional development and career advancement. This hybrid role provides a versátil working arrangement in Acapulco, Guerrero . Employees benefit from a supportive team environment and access to training resources designed to enhance skills. Additional perks may include performance bonuses and employee wellness programs. Join a company that values its employees and invests in their growth and long-term success, providing a stable and fulfilling career path.

📌 Representante de Soporte al Cliente (Acapulco de Juárez)
🏢 Placements24
📍 Acapulco de Juárez