Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands.

Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

RC787915 LM040: In-House Service Agent (Open) LM040: In-House Service Agent Full time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlan Izcalli, MEX Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

- Under general supervision perform the following activities:



Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- Ensures customer information is properly documented and entered into the system on a timely basis.
- Types or otherwise prepares various operations and customer’s reports.
- Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
- Audits all records and files as assigned to compile all necessary data.
- Handles customers with non-document packages in cage.
- Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS general scan updates.
- May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education

- High School Degree/Equivalent.
- Proficiency in English (450 TOEIC points).

Minimum Experience

- Previous clerical or customer service experience in a service environment.

Minimum Required Skills

- Average general office skills required including typing, filing, and computer programs.
- Good communication and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to prioritize.
- Spoken and written fluency in English as well as local language.
- Ability to work various shifts.

FedEx está comprometido con un lugar de trabajo diverso e inclusivo. FedEx es un empleador que ofrece igualdad de oportunidades y no discrimina por motivos de raza, color, religión, ciudadanía, información genética, edad, sexo, embarazo, discapacidad, orientación sexual, identidad de género, expresión de género, estado civil, servicio militar o cualquier otra condición protegida por las leyes locales.

📌 : In-House Service Agent (Cuautitlán Izcalli)
🏢 Fedex Express México
📍 Cuautitlán Izcalli