This position is only accepting applicants already located in Costa Rica

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its general warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

What you will be doing:

We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands‑on experience with Linux and Windows environments,



application troubleshooting, scripting, and integration technologies. This role will contribute to incident management, root cause analysis, operational improvements, automation development, and technical documentation while collaborating with cross‑functional teams to ensure reliable and efficient operations.

Responsibilities

- Provide operational support for enterprise infrastructure, integration applications, and Java‑based applications.
- Troubleshoot incidents across Linux and Windows Server environments, identify underlying issues, and implement long‑term solutions.
- Monitor applications and infrastructure, analyze recurring incidents, identify trends, and recommend proactive improvements.
- Perform root cause analysis (RCA) and document findings, corrective actions, and preventive measures.
- Develop, maintain, and enhance automation solutions using shell scripting, Python, Ansible, and AWX.
- Assist with automation initiatives and operational workflows using platforms such as AWX, Ansible, and Jenkins.
- Support integration technologies and services, including webMethods, Globalscape FTP, and WebLogic application environments.
- Execute SQL queries and assist with database‑related troubleshooting, preferably involving Oracle.
- Handle incidents, service requests, and reporting through ServiceNow, following established support processes.




- Assist with CI/CD pipelines, application monitoring, and observability tools such as GitHub and Grafana.
- Explore and apply AI‑assisted tools, including Claude, Gemini, and Devin, to improve troubleshooting, automation, and operational efficiency.
- Maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.
- Collaborate with infrastructure, application, database, network, and integration teams to resolve technical issues and improve service reliability.
- Demonstrate strong analytical thinking, creative problem‑solving, accountability, and a customer‑focused approach.

Required Qualifications And Skills (Must Have)

- Bachelor’s degree in Computer Science, Engineering, Mathematics or a related technical field.
- At least 1-3 years of Applications or Infrastructure support or relevant technical experience.
- Hands‑on experience supporting Linux environments, including familiarity with Unix/Linux commands and troubleshooting.
- Working knowledge of Windows Server administration and support.
- Experience with automation or scripting using any programming or scripting language.
- Experience in infrastructure support, application support, or enterprise integration environments.
- Strong troubleshooting, analytical, and problem‑solving skills, with the ability to identify recurring issues and drive resolution.
- Strong communication, documentation, collaboration, and customer service skills.
- Basic SQL proficiency and the ability to analyze technical data.
- Familiarity with ServiceNow incident management and reporting.
- Preferred Qualifications and Skills (Good to Hav

📌 Associate Engineer (San Pedro Tlaquepaque)
🏢 World Wide Technology
📍 San Pedro Tlaquepaque