Based on specialized technical knowledge of the company's products (goods and/or services) acts as the customer's contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.MAIN FUNCTIONS:1.- Based on specialized technical knowledge of the company's products (goods and/or services) acts as the customer's contact regarding billing, warranty services,



product specifications as well as scheduled shipping and shipping information.2.- Handles all inquiries from customers performing extensive research and/or coordinating with other departments as required to obtain solutions.3.- May coordinate product returns for exchange or rework.4.- Formulates the required Reports and prepares general correspondence.5.- Meets the established procedures and the policies of the organization.
+ 5 years within Customer Support or related field.Strong understanding end to end manufacturing workflows and production.Experience in Supply Chain field (desired)Professional degreeAdvanced level of English language (that allow fluid presentations and/or participation in negotiation processes)Proficient in excelService attitude and problem-solving skills.Experience in Contract Manufacturing companies.
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📌 Customer Service (Tecate)
🏢 Importante empresa
📍 Tecate