OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more!

What We're Looking For...

- L3/L4 Level Engineer to join our IT helpdesk support team to provide technical support to end users. The position is 100% onsite, in our Guadalajara, Jalisco office.
- At least 2-5 years experience working in an IT helpdesk role providing technical assistance to remote and on-site end users.
- Advanced knowledge of ticketing systems and MS applications like Active Directory, and troubleshooting O365 applications.
- Excellent verbal and written communication in English, patience and customer service skills.
- Ability to commute/relocate:
- 44130, Guadalajara, Jal.: Reliably commute or plan to relocate before starting work (Required)
- Please send your resume in English.

About OEC Group Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position

Essential Duties & Responsibilities: Other duties may be assigned.

- Serves as the first point of contact for customers seeking technical support assistance over phone, email, and remote support tools.
- Performs local/remote troubleshooting support through diagnostic techniques and pertinent questions.
- Determines the best solution based on the issue and details provided by customers.
- Develops SOPs based on management/engineering team’s request.




- Creates training manuals and user guides for IT solutions.
- Improves ticket handling efficiency.
- Installs, modifies, repairs, and cleans up computer hardware and software.
- Provides technical assistance and supports related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Work Schedule GDL Office 8:00 am – 5:00 pm CST

Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Advanced knowledge on Windows Operating Systems
- Administrative experience in Office 365
- Helpdesk support using ticket systems (Remedy, Freshdesk, etc)
- Should possess strong time management skills as well as the ability to multi-task
- Able to communicate in English (written and verbal skills)
- Should have experience utilizing PowerShell scripting

Education & Experience

- Bachelor’s Degree in Computer Engineering, Information Technologies or in IT related majors.

Salary 30,000 to 40,000

Perks & Benefits of OEC Group

- Law benefits (IMSS, IFONAVIT/FONACOT, 15 days aguinaldo)

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

- Major Medical Insurance
- Food Vouchers
- Savings Fund
- Vacation Days
- Personal Days
- Floating Day
- Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)
- Wellness Program (Onsite Medical and Nutrition Assistance)

OEC Group is an Equal Opportunity Employer.

📌 ITEnd User Support Specialist (Guadalajara)
🏢 Oec Group
📍 Guadalajara