At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the *
* Forrester Wave Report for SPM, Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, *
* Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. The Cloud Operations Engineer I ensures that services run smoothly, are highly available, and are cost-effective, while monitoring and resolving production problems with zero or minimal impact to the business. The role sits within a high-performing team in a growth-stage technology company that continuously reflects on and improves software development. The Cloud Operations Team values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team. Follow standard procedures to handle and resolve requests for the Cloud Operations team. Support, optimize, and improve production environments as part of a squad of cloud engineers. Carry out proactive maintenance of supported customer environments. Manage application infrastructures across several geographically dispersed data centers. Work with application teams to automate application setup, deployment, and configuration. Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources.



Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments. Provide input on scalability, capacity planning, and high availability concerns. Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release. Lead technical discussions and design for new projects. Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. 2 – 4 years of professional experience in a DevOps role. Previous experience working on a client-facing product or service in production. Knowledge of IaaS and cloud platforms such as IBM Cloud, AWS, Azure, and Google Cloud Platform. Experience in automation and software development with proficiency in languages such as Java, Python, Ruby, C/C++, or PL/SQL. Scripting capability in PowerShell, BASH, or Python. Knowledge of configuration management and automation tools such as Chef, Puppet, Ansible, and AWS CloudFormation. Systems & Networking: Strong technical knowledge of operating system administration for Windows Server and Linux (RedHat/CentOS, Ubuntu). Good knowledge of networking principles, with experience in firewalls, load balancers, hardware configurations, and database servers. Experience implementing, delivering, and troubleshooting CI/CD build pipelines (Jenkins, Git, GitHub,



and AWS integration). Experience in container technology and microservices, including container application implementation and troubleshooting with Docker (Engine, Images) and management utilities (Kubernetes). Databases & Monitoring: Experience in SQL and PostgreSQL server administration (backup/recovery) and T-SQL scripting. Strong knowledge of monitoring and log management tools (NewRelic, CloudWatch). Learn the Cloud Operations environment, infrastructure, tools, and support procedures. Familiarize yourself with deployment workflows, monitoring tools, and automation practices. Shadow team members during troubleshooting, maintenance, and production support. Handle routine support requests, troubleshooting, and infrastructure maintenance. Support deployments, upgrades, and automation initiatives. Monitor system performance and collaborate with Development, Architecture, and QA teams. Independently manage assigned Cloud Operations tasks and resolve technical issues. Improve automation, monitoring, deployments, and operational processes. Contribute to infrastructure scalability, reliability, and performance improvements. The presente base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. Comprehensive medical, dental, and vision coverage tailored to your local needs PTO and public holidays to rest, recharge, and do what matters most Retirement — Retirement plans designed to help you build long-term financial security Invest in your growth with support for continuing education and professional development Work where you thrive, with remote and hybrid options available across most regions All

📌 Cloud Operation Engineer (México)
🏢 Varicent
📍 México