The Customer Success Manager (CSM) will play a pivotal role in supporting customer engagement and growth initiatives. You will work closely with customers, ensuring they feel empowered, supported, and successful while using our platform. This role focuses on building relationships with clients of varying sizes, driving adoption of key products and features, and identifying opportunities to enhance customer satisfaction and retention. The CSM will collaborate with cross-functional teams, including sales, implementation, support, and product, to ensure customers are successful throughout their journey. Please note this remote position is for candidates based in Mexico only. Customer Relationship Management: Conduct regular check-ins to ensure customers maintain high Net Promoter Scores (NPS) and are fully engaged with the platform. Assist with customer education to ensure a seamless transition from onboarding to customer success. Partner with sales and commercial teams to identify and execute revenue growth opportunities. Track and report on key customer success metrics, including engagement levels, product adoption, NPS, and renewal rates. Fluency in English and Spanish 1-3 years of experience in a customer success or client‐facing role, ideally in SaaS. Experience with customer success and CRM tools (e.g., Salesforce, Vitally, Zendesk, Gainsight). Strong time management and organizational skills. S. based, full‐time employees. Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability 11 paid holidays S.



is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the integral car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. Shopmonkey is the leading auto‐repair shop software company; it is a cloud‐based solution that helps auto‐repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy‐to‐use platform. S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In ***
* Shopmonkey raised a $75 million Series C, supported by top‐tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In ****, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,



gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. For government reporting purposes, we ask candidates to respond to the below self‐identification survey.
As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‐connected disability. S. military, ground, naval, or air service. S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.
S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order *. #

📌 Customer Success Manager (México)
🏢 Shopmonkey
📍 México