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Process Manager IT Operations Jr

Role description:

Lead the adoption of processes, practices, tools, and technologies in projects/services managed by Softtek to improve their effectiveness and productivity. It includes agreeing, negotiating and committing to the client the set of processes, practices and technologies to be adopted for the contract; teach, train, coach/supervise, audit their adoption; and lead continuous improvement and innovation processes within the contract.

Required Skills (+3 YOE):

- Business Knowledge
- ITIL




- Business Process Mapping
- Collaboration
- Customer Service
- Data Analysis
- Effective Communication
- Genai
- ISO 20000
- Leadership
- Microsoft Excel
- Negotiation
- People Development
- Planning and Organization
- Positive Relationships:
- Problem Solving
- Quality Tools
- ServiceNow
- Six Sigma Yellow Belt

Technical Knowledge

- Knowledge of ITIL fundamentals.
- Understanding of process management and continuous improvement methodologies.
- Experience creating process documentation, workflows, and flowcharts.
- Knowledge of KPIs, metrics tracking, and operational data analysis.
- Familiarity with collaboration and project management tools such as Jira, Azure DevOps, ServiceNow, Confluence, or similar platforms.
- Proficiency in Microsoft Excel; experience with Power BI is a plus.

Advanced English proficiency is required.

Location: Aguascalientes

Workplace Type: Hybrid

📌 Process Manager IT Operations Jr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes