Collections Lead (NORAM) Scope: Full Time |

Location:
Mexico City | Hybrid Model
• Are you an experienced Collections professional who thrives on resolving complex accounts and driving cash collection results?
• Do you enjoy partnering with stakeholders across Finance and Operations while supporting a high-impact NORAM portfolio? As a Collections Lead, you will play a critical role within our Order-to-Cash organization, supporting collections activities across the NORAM region. This highly visible position partners closely with Billing, Cash Applications, Finance, Sales, Customer Success, and business leaders to resolve complex receivables challenges, improve cash flow, and reduce customer risk exposure. While this is a senior-level individual contributor role, you will also serve as a key point of reference for the team, supporting day-to-day operational coordination, sharing best practices, and providing guidance on complex collection matters.

Key Responsibilities
• Manage a portfolio of complex and high-value customer accounts across the NORAM region.
• Drive collections performance, reduce aged receivables, and support cash flow objectives.
• Investigate and resolve customer disputes in partnership with internal stakeholders.
• Assess customer risk and proactively identify collection challenges and escalation needs.
• Act as a key point of reference for the team, supporting day-to-day coordination, knowledge sharing, and best-practice execution. Job Requirements
• Senior-level experience within Collections and Accounts Receivable, with the ability to influence, guide,



and support team members.
• Experience supporting the NORAM region is a must.
• Proven experience managing customer disputes, overdue receivables, and collection escalations.
• Advanced-Bilingual English required with strong verbal and written communication skills.
• Strong stakeholder management, relationship-building, and problem-solving abilities.
• Experience with Navision, Dynamics, ServiceNow, or similar ERP/business systems is required. Why join our team?At SoftwareOne, you become part of a general organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:
• Comprehensive health and well-being programs.
• Continuous learning and career development.
• Performance-based incentives.
• Flexible and hybrid work models. Company description SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

📌 Collections Lead (Miguel Hidalgo)
🏢 Softwareone
📍 Miguel Hidalgo