customer service specialist - fully remote

our client is seeking an exceptional customer service specialist to join their growing virtual team. This is a 100% remote position, providing unparalleled flexibility. You will be instrumental in ensuring our client's customers receive top-tier support, resolving inquiries, and enhancing their overall experience. If you are a proactive problem-solver with a passion for delivering outstanding service from the comfort of your home office, this role is for you. We are building a remote-first culture, and this position is central to that vision.

key responsibilities

- provide comprehensive customer support across multiple channels, including email, phone, and live chat.
- diagnose and resolve customer issues with professionalism and efficiency.
- educate customers on product features and best practices.
- document all customer interactions and feedback meticulously in the crm system.
- identify trends in customer inquiries and provide insights for service improvement.




- contribute to knowledge base articles and internal training materials.
- collaborate effectively with remote team members to achieve collective goals.

requirements

- demonstrated experience in a customer-facing role, preferably in a remote setting.
- exceptional communication and active listening skills in spanish.
- proficiency with crm software and remote collaboration tools.
- a strong aptitude for technical troubleshooting.
- self-motivated and able to maintain high productivity levels autonomously.
- high school diploma or equivalent; a degree in a related field is advantageous.
- a stable internet connection and a suitable home office environment are essential.

benefits

- attractive annual salary package.
- comprehensive health and dental benefits.
- opportunities for remote professional growth

#j-18808-ljbffr

📌 Technical specialist bilingual agent (México)
🏢 Kelly
📍 México