Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued general growth, innovation and impact.

We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

Position Summary
The Business Solutions Representative is responsible for developing and servicing a portfolio of clients (Agents) through telephone calls, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties And Responsabilities

Deliver excellent customer service and provide effective solutions through both inbound and outbound calls

Conduct and document regular telephone outreach across the assigned territory

Monitor pricing and report on trends or discrepancies

Follow up with inactive agencies

Develop and implement business plans to support regional goals

Identify and prospect new business opportunities within the assigned territory of Vietnam





Prepare and submit reports on competitor activity

Provide support and assistance to sales field staff as needed

Oversee the full onboarding and installation process for new agencies

Support and develop new agents to ensure operational readiness

Maintain and increase transaction volume within the assigned territory of Vietnam

Ensure sustained and growing profitability of transactions in the territory of Vietnam

Grow and manage the portfolio of assigned agencies

Track, follow up, and resolve issues reported by agents and field staff

Maintain full availability to respond to operational and business needs

Collaborate effectively in a team environment to achieve common objectives

Periodically visits key accounts, to support with POS marketing material, pricing, FX rates, and all tools needed to growth the business

Periodically visits decliners agents to support with all tools needed to recoup the transaction and growth the business

Qualifications

Fully bilingual in English and Spanish

Needs to have US passport, as travel outside the country is required

2-4 years of experience in customer service, inside sales, account management, or business development

Understanding of the sales cycle, with the ability to close deals

Exceptional verbal and written communication skills with a high level of confidence

Creative thinker and must have the ability to solve critical problems





Ability to multitask and manage business conflicts

Ability to analyze the market and target potential customers

Strong internet research skills

Excellent presentation skills, verbal and written communication skills, and interpersonal skills

Very organized and attentive to details. Disciplined and dedicated

Strong ability to track multiple initiatives and meet deadlines efficiently

Ability to handle a fast-paced environment and challenging workload

Highly motivated with a strong desire for success

Based on experience and judgment to plan and achieve goals

Desire to be successful, competitive, optimistic, persuasive, upright

Approaches work with a consistently positive attitude and proactive mindset

Strong customer service skills and a commitment to providing timely, effective solutions

Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook, and MS Excel

Goal-oriented and committed to achieving team and individual targets

Must be adaptable, professional, courteous, and motivated, and must function well individually or as a member of a team

Working Conditions

General office working conditions with a hybrid work schedule. Some travel (foreign and domestic) is required

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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📌 Business Solution Representative (Centro-Norte)
🏢 Viamericas
📍 Centro-Norte