Bilingual Customer Service Representative – US Healthcare
Location: Remote – Mexico
Work Schedule
Training (first 3–4 weeks): Monday–Friday, 7:00 AM–4:00 PM CDMX time.
Candidates must be available for both schedules.
Position Overview
We are seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. The idóneo candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly.
Key Responsibilities
Assist English- and Spanish-speaking customers with inquiries and service-related concerns.
Provide accurate information and professional customer support.
Navigate computer systems and maintain accurate customer information.
Follow established procedures and deliver a positive customer experience.
Requirements
Advanced English and fluent Spanish.
High school diploma required; bachelor's degree preferred.
Minimum 2 years of call center experience; 3–5 years preferred.
Healthcare experience is a plus but not required.
Strong computer skills and communication abilities.
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📌 Bilingual Customer Service Representative – US Healthcare (Heroica Puebla de Zaragoza)
🏢 Remoto Workforce
📍 Heroica Puebla de Zaragoza
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