Position Summary We are looking for a Customer Service Technician to support the daily operations and maintenance of Hytera communication systems. In this role, you will focus on three core areas: delivering technical support and customer inquiries resolution, performing hardware/software maintenance and repairs, and conducting user training on products and solutions.

Location:
Miguel Cervantes Saavedra No. 233, Piso 10, Col. Granada, Alcaldía Miguel Hidalgo, Ciudad de México Employment Type: Full-time

Key Responsibilities
Customer Support & Inquiry Resolution
• Serve as the main technical contact to answer customer inquiries and resolve technical issues.
• Provide prompt, clear, and effective troubleshooting support via phone, email, or on-site visits.
• Maintain accurate service logs and document customer interactions and issue resolutions. Maintenance & Repair
• Perform diagnostic testing, preventive maintenance, and corrective repairs on communication hardware and devices.
• Install, configure,



and update software/firmware on dispatch systems and enterprise software platforms.
• Manage service orders and ensure repaired equipment meets quality and operational standards. Technical Training & Product Demonstration
• Conduct hands-on technical training for clients and partners on product operations and software usage.
• Prepare user guides, training materials, and quick-reference documentation.
• Assist with technical product demonstrations for prospective clients and user groups. Qualifications & Requirements
• Degree or diploma in Electronics, Telecommunications, Information Technology, Computer Science, or a related field.
• Hands-on knowledge or relevant experience in hardware maintenance, troubleshooting, or technical customer service.
• Strong problem-solving, organizational, and technical communication skills.
• Ability to translate complex technical concepts into easy-to-understand instructions for users.

📌 Customer Service Technician (Ciudad de México)
🏢 Hytera
📍 Ciudad de México