Outsourcing Advantage is a boutique BPO provider specializing in back-office and operational support for U.S.-based businesses. We are seeking an experienced L2 Systems Engineer with a strong background in Managed Services Providers (MSP) environments to join our team. The idóneo candidate will have hands‑on experience supporting multiple clients, troubleshooting complex infrastructure issues, and managing Microsoft-based environments.

This role requires a highly technical, organized, and proactive professional who can independently diagnose issues, research solutions, and deliver exceptional support across diverse client environments.

Responsibilities

- Provide advanced Level 2 technical support for multiple client environments.

- Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.

- Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.

- Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.

- Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.

- Support virtualization environments, including hypervisors and virtual machines.

- Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).

- Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.

- Document service call notes, technical resolutions, system configurations,



diagrams, and internal procedures.

- Create and maintain technical documentation, checklists, and knowledge base articles.

- Research and implement new technologies, tools, and best practices to improve client environments.

- Communicate effectively with clients, team members, vendors, and external stakeholders.

- Prioritize and manage multiple tickets while meeting service-level agreements (SLAs).

- Work collaboratively with other engineers and internal teams to resolve escalated issues.

- Minimum 3 years of experience working in an MSP (Managed Services Provider) environment.

- Proven experience supporting multiple clients and managing diverse IT environments.

- Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.

- Ability to work independently, prioritize tasks, and perform effectively under pressure.

- Strong communication skills, both written and verbal.

- Highly organized, detail-oriented, and process-driven.

- Experience documenting technical processes, configurations, and troubleshooting steps.

- Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.

- Experience with:





- PowerShell scripting and automation

- Azure Virtual Machines

- Azure Virtual Desktop (AVD)

- Windows Server administration

- Active Directory and Group Policy

- Directory synchronization tools

- Hardware firewalls

- VPN technologies

- DPI-SSL and content filtering

- Virtualization platforms

- Backup technologies

Candidates whose only experience is in-house IT, a single-company help desk, or an unrelated field are not a fit for this role. Prior experience in a Managed Services Provider (MSP) environment is required.

Preferred Qualifications

- Experience working with multiple MSP tools and platforms.

- Microsoft certifications such as:

- Microsoft Certified: Azure Administrator Associate

- Microsoft 365 Certified: Administrator Expert

- Microsoft Certified: Endpoint Administrator Associate

- Experience managing enterprise Microsoft environments.

- Strong understanding of cybersecurity best practices.

- Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies.

- Experience supporting hybrid cloud environments.Experience creating network diagrams and technical documentation.

- Familiarity with IT service management processes and ticketing systems.

- Experience working directly with clients in a consulting or managed services capacity.

- Opportunity to work on diverse and exciting projects.

- Supportive and collaborative work environment.

- Weekly payments.

- Weekends off.

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📌 Systems Engineer (MSP Experience Required) (Ciudad de México)
🏢 Outsourcing Advantage
📍 Ciudad de México