ROC MX is Amazon's Relay Operations Center for Mexico, owning real-time monitoring, triage, and resolution of linehaul and network disruptions across the Mexico middle-mile network.
This Program Manager will own cross-functional programs spanning linehaul performance (DEA), carrier/custody escalations, cross-border (XBorder) flow, and ad-hoc automation initiativesKey job responsibilities- Based in Mexico, or open to relocation- Strong transportation/logistics/supply chain operations background- Experience owning WBR reporting and operational control cadences (MX ATS WBR context: Tuesdays ~9:05 AM CST)- Data fluency (SQL, Excel at minimum; Python/Tableau/BigQuerya plus)- Cross-functional program ownership — not just analysis, but execution and stakeholder alignment- Fluent Spanish (native/business-level) + working English for ROW collaborationNice-to-Haves- Direct Relay Operations Center experience in a 24/7 operations environment- Linehaul/last-mile network optimization experience (routing, SLA, capacity)- Experience with disruption response — civil disruptions, road closures, carrier failures (a recurring MX ROC theme: protests/manifestaciones - affecting routes)- Lean Six Sigma or equivalent process excellence background- Exposure to automation/ad-hoc detection tooling (MX Ad-hoc Automation Tool is actively being built — Lokesh Sharma leading)A day in the life- Stabilize WBR and LH-to-DEA reporting cadence for MX ROC.
- Drive a measurable network resilience/efficiency win — referencing recent benchmarks like the WK25 MX Network Resilience Report (LM -Rescue Efficiency 94.5%, LH-to-DEA improved 52% WoW)- Support rollout of the MX Ad-hoc Automation Tool,



reducing manual ad-hoc detection effort- Establish governance continuity through the Carlos Aguirre → Sethu leadership transition — including clean handling of PID/HC/transfer backlogs (e.G., open PID assignment issues flagged in Sep ****)- Partner with Finance/PXT on headcount compliance given MX's current hiring-pause constraintsAbout the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion.
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- 2+ years of employee and performance management experience- Work a versátil schedule/shift/work area, including weekends, nights, and/or holidays- Bachelor's degree or equivalent- Speak, write, and read fluently in English, and have the ability to take direction in English- 1+ years of performance metrics, process improvement or lean techniques experience- 3+ years of stakeholder management experience

📌 Manager, Mx Relay Ops (Xico)
🏢 Amazon
📍 Xico