Based on specialized technical knowledge of the company's products (goods and/or services) acts as the customer's contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.
MAIN FUNCTIONS:
1.- Based on specialized technical knowledge of the company's products (goods and/or services) acts as the customer's contact regarding billing, warranty services, product specifications as well as scheduled shipping and shipping information.
2.- Handles all inquiries from customers performing extensive research and/or coordinating with other departments as required to obtain solutions.
3.- May coordinate product returns for exchange or rework.
4.- Formulates the required Reports and prepares general correspondence.
5.- Meets the established procedures and the policies of the organization.
+ 5 years within Customer Support or related field.
Strong understanding end to end manufacturing workflows and production.
Experience in Supply Chain field (desired)
Professional degree
Advanced level of English language (that allow fluid presentations and/or participation in negotiation processes)
Proficient in excel
Service attitude and problem-solving skills.
Experience in Contract Manufacturing companies.
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📌 Customer Service (Baja California)
🏢 Empresa líder
📍 Baja California