About the RoleOur client, WhatJobs Direct, is seeking a dedicated Customer Service Agent with a strong focus on quality to join their team in Tlaquepaque, Jalisco.
This role is essential for maintaining and enhancing the company's reputation for excellent customer care.
You will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring every interaction contributes positively to the customer's overall experience.
The idóneo candidate is empathetic, possesses excellent communication skills, and is committed to upholding the highest standards of service.
This position offers a great opportunity to grow within a company that values its customers and employees, contributing to client success in the vibrant region of Tlaquepaque, Jalisco .
Key ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and chat.Identify and assess customer needs to achieve satisfaction.Provide accurate information about products, services, and policies.Resolve customer complaints and issues effectively, escalating when necessary.Process orders, forms, applications, and requests.Keep records of customer interactions, transactions, comments, and complaints.Communicate and coordinate with internal departments as needed.Provide feedback on the efficiency of the customer service process.Strive to provide first-contact resolution whenever possible.Maintain a high level of product knowledge and understanding of company offerings.RequirementsPrevious experience in a customer service role is highly preferred.Excellent communication and active listening skills.Strong problem-solving abilities and attention to detail.Ability to multitask, prioritize, and manage time effectively.Proficiency in basic computer applications and CRM software.A patient, empathetic, and customer-centric approach.High school diploma or equivalent; further education is a plus.Ability to adapt to changing customer needs and service procedures.Willingness to work a hybrid schedule, contributing both remotely and from the office in Tlaquepaque, Jalisco .
A positive attitude and a commitment to exceptional service.Benefitscompetitive salarycomprehensive health and dental insurancepaid time offsupportive team environmentopportunities for professional development and traininghybrid work model allows for a good work-life balancepotential for performance bonusesaccess to employee assistance programsThis role provides a solid foundation for a career in customer relations.
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