At Amazon, we're working to be the most customer-centric company on earth.
To get there, the Global Engineering Services Launch Team needs exceptionally talented, bright, innovative and driven leaders.
The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner.
The Launch team is seeking a qualified candidate to solve the complex challenges of progressive innovation to drive efficiencies at operational benchmark rates.
We are looking for a customer-obsessed Program Manager with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs.
If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a rapidly growing team within Amazon!
Key job responsibilitiesGain trust and consistently delivers resultsIs results driven, hard-working, and a creative person who loves solving challenging problemsWorks backwards from the customer to scope and define program requirements and critical milestonesCan effectively navigate ambiguous situations without heavily relying on direct support from their leaderAble to demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groupsAble to manage multiple projects with competing deadlines whilst maintaining a customer focusComfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basisHas the ability to partner to build and execute on new initiatives and roadmaps each yearOptimizes cross-team processes that improve team efficacy and deliveryHas the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.Takes ownership and accountability for programs, while maintaining the ability to ask for help, and elevate issues and problems as necessary to keep programs on trackComfortable with a high degree of ambiguity and operating in a rapidly evolving and changing landscapeWilling to drive into the details and leverage high judgment and gut instinctCommunicates effectively to all stakeholders related to a launch or program/projectA day in the lifeExtensive travel, up to 50%Effectively managing the Road to Launch process, which ultimately allows for a building hand-off that passes operational readiness testing and sets the operations team up for successManaging day-to-day relationships with multiple Fulfillment Centers (FCs), Sort Centers (SCs), and Delivery Stations (AMZL).
Coordinating GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational successDeep diving existing processes to identify defects or opportunities for process improvementsCompiling, managing, and reporting on weekly project metricsDriving multiple projects to optimize, standardize, and/or improve processes within and outside of launchAbout the teamHave you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry?
You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, and a high caliber, high performance team, within a fast-paced environment.
This role will require a willingness to dive deep into the details, proactively solve problems, leverage thorough judgment and intuitive thinking to strategically grow a program and always obsess over customers.
Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!
As a Launch Program Manager, you will work with and influence numerous cross-functional stakeholder both inside and outside of General Engineering Services (GES) with a direct impact to our internal customers in operations.
This role calls for an individual who is not only passionate about continuous improvement but also can strategically develop processes and mechanisms to achieve business goals.BASIC QUALIFICATIONS3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesBachelor's degree in Electrical, Mechanical, Structural, Civil Engineering, or Architecture, or Country equivalentExperience in managing cool chains, refrigeration equipment and installations, temperature-controlled environments are considered a strong plusFrench, German, Polish, Arabic, Portuguese, Turkish, Chinese (Mandarin), Afrikaans and Zulu are considered preferred qualificationsOur inclusive culture empowers Amazonians to deliver the best results for our customers.
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📌 Launch Program Manager, Global Engineering Services (Xico)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Xico