Description NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone. NeoWork is a general staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support. Key Responsibilities
Respond to customer inquiries via phone, live chat, and email within defined service levels
Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
Escalate complex cases to the right team with clear, complete notes
Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
Identify recurring issues and share feedback to improve help articles and processes
Meet quality, productivity, and customer satisfaction targets
Requirements
1+ year of experience in customer support, call center, or client-facing service roles




Excellent spoken and written English
Calm, empathetic, and solution-oriented communication style
Comfortable using helpdesk, CRM, and ticketing tools
Strong attention to detail and ability to multitask across channels
Availability to work U.S. business hours
Based in Mexico, with a reliable home office setup and stable internet connection
Nice to Have
Experience supporting U.S. customers
Experience in e-commerce, SaaS, or healthcare support
Fluency in Spanish
Benefits
We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.

📌 Customer Support Representative (Xico)
🏢 Neowork
📍 Xico