If you're looking for a career where you can make a real impression, join
General Capability Network Mexico
//
HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
Role objective
The
Mortgage Specialist
is actively involved in each key aspect of the loan process and is primarily responsible for
shortening cycle time
by providing exceptional service to third parties and internal departments from
Application through Funding
. The role requires proficiency in collecting and analysing a broad range of
credit, collateral and compliance
documents to ensure
loan quality and integrity
, and the ability to work effectively with underwriting, mortgage experience associates, sales representatives and third-party vendors.
Key responsibilities
Evaluate creditworthiness
through a thorough review and evaluation of third-party mortgage documentation to assess accuracy and credit risk; analyse international credit reports, foreign verifications of employment and perform project reviews to support credit risk decisions.
Analyse collateral documentation
to ensure collateral supports the Company's overall risk.
Maintain a
consistent, proactive approach
to clearing
prior-to-doc conditions
to increase pull-through percentage.
Meet or exceed daily production expectations while maintaining
accuracy and quality standards
.
Adhere to Federal, State and HSBC regulatory compliance
policies and maintain the
HSBC Code of Ethics
; ensure the Company's security interest in the mortgage is protected.
Use professional judgement for early identification and effective
resolution or escalation
of issues.
Develop and sustain relationships with
Third Party Vendors
; communicate and monitor quality performance and established standards.
Immediately notify
all necessary parties of irregularities relative to standard HSBC policy/guidelines.
Own
pipeline management
, taking accountability for loan processes, risk decisions and meeting/exceeding
service level agreements (SLAs)
with a proactive focus on exceeding customer expectations.
Achieve published standards and other
key performance indicators
(attendance, revenue, retention, service levels, quality, operational risk, etc.).
Complete other related duties as assigned, including guidance and training to less experienced personnel; support the Company's
Diversity
programmes.
Adhere strictly to compliance and operational risk controls;
report control weaknesses, compliance breaches and operational loss events
.
Qualifications / requirements
Must be
legally authorised to work in the U.S.
(HSBC will not provide immigration sponsorship for this position).
Knowledge of
mortgage products, documents, investor and compliance requirements
.
Ability to make
sound decisions
based on information provided and defined policies.
Ability to
multi-task
and manage multiple duties/deadlines without sacrificing quality.
Strong
customer service
, organisational, and written/oral communication skills.
Minimum 2 years'
proven bank/mortgage business/mortgage systems experience (or equivalent).
Bachelor's degree
in business, accounting, a related field, or equivalent experience.
Proven communication, organisational, analytical, administrative, problem-solving and interpersonal skills.
Proficiency with PCs and pertinent
HSBC systems and software
.
Ability to meet deadlines and objectives independently and as part of a team.
English Advanced

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