Senior Operations Specialist at Pfizer's General Operations Services Center in Mexico City, responsible for managing data processes supporting commercial and marketing operations. The role involves data stewardship, reporting, analytics delivery, and incentive compensation administration across assigned markets.
Responsibilities
Manage data processes and validate datasets for commercial and marketing back-office activities
Serve as country expert and point of contact for assigned markets and verticals
Deliver field force incentive calculations, validations, and monthly reporting
Extract data from multiple databases and generate reporting and analytics
Maintain current process documentation and propose continuous improvements
Requirements
3+ years in service delivery, shared services, or sales operations
Hands-on experience with incentive compensation programs
Sales Force Management/CRM support or Medical Samples Management expertise
Advanced Excel proficiency including formulas and data analysis
Strong data stewardship, reporting, and analytics delivery experience
Fluency in written and spoken English and Spanish
Analytical mindset with detail-oriented, fact-based approach

📌 Senior Operations Specialist (Xico)
🏢 Pfizer
📍 Xico