Ready to lead, disrupt and reinvent the sleep industry?

We areEmma – The Sleep Company. Founded in ****, we have grown into the world's largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It's our people who bring this mission to life. At Emma, you'll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?

Run and own the channel
You will own the Ecommerce D2C P&L; for Chile as its commercial result. You will set the plan to hit the number and run the channel strategy, working from inside the country team identifying growth opportunities.
Emma has sold mattresses to 12M+ sleepers in 35+ countries, backed by a 10-year guarantee and a 100-night trial. You'll lead the next stage of that growth in Chile.
What you will do:

Commercial result and P&L;
The D2C P&L;, including net revenue (NR) and contribution margin (CM)
The channel plan to deliver the number, and the strategy behind it
Target setting with the Country Manager, and the weekly commercial steering
Root-cause diagnosis and business growth opportunities.

Pricing and promotion strategy
The market's pricing and promotion strategy within the general guardrails and the market competitors
Business cases to propose changes on potential opportunities
The promotional calendar and commercial toolbox through seasonal peaks such as Cyber and Black Days.

Portfolio direction
The market's portfolio direction in collaboration with Category Management : launches, phase-outs, opporunities and product mix
Turning market gaps into product requests with S&OP; and the product team

Operations partnership
The S&OP; relationship for the market
Forecast accuracy and OTIF, owned as a commercial result
Stock monitoring, and post-sale coordination with Customer Experience

Data and measurement
The market's commercial measurement: which KPIs matter, how they're tracked and how they drive decisions
Decisions backed by a clear data narrative
Automation of commercial steering with AI, so the role carries more scope without a proportional rise in headcount

How you'll work
You'll align Operations (S&OP;, Customer Experience, Logistics), Marketing, Finance and the Webshop team around the channel's business growth goals. You'll make independent calls on promotions, discounts within guardrails, product prioritization and bundles. Base price changes, new launches and new partner contracts are aligned with the Country Manager and global.
You'll also strengthen the regional BD network. That means documenting best practice, acting as sparring partner between market and region, and leading cross-market initiatives.
Who we are looking for:

Have 4+ years in ecommerce, commercial roles, category management or business development, including P&L; ownership in D2C or retail
Have set pricing, promotion or portfolio strategy, and can back it with a business case
Can turn complex data into a clear story that leads to a decision
Align senior stakeholders across Marketing, Ops, Finance and global teams
Are fluent in English and Spanish
You have strong analytical skills and learn quickly
You like to take on responsibility and can work independently
You have drive, ambition and a genuine interest in how to grow business
What we offer:

A combination of personal and company growth to accelerate your career and help you reach your goals.
The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
Wellbeing activities
Hybrid home office policy
Flexible schedules
Pet-friendly office
Monthly salary + pantry & restaurant vouchers
Benefits higher than the law
Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we're looking for driven, ambitious people to help us shape what's next. If you're curious, hands-on, and ready to challenge the status quo, you'll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we'll get back to you as soon as possible.
Upon your consent, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as get the interviews transcript and summarised by AI. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please reach out to (email protected)

📌 Business Development Manager (Xico)
🏢 Emma Sleep
📍 Xico