29 oct
|
Mheducation
|
Xico
McGraw Hill is seeking a Senior Manager of Customer Experience for LATAM and South America in Mexico City.
You will lead bilingual customer service operations, develop high-performing teams, and drive regional growth through transformation.
Hybrid work with in-office Mondays and Wednesdays.Adecuado candidates have 8+ years in CX or contact centers, 3–5 years in leadership, and Salesforce experience.
You will collaborate across Workforce Management, Training, QA, Product, and Operations to meet#J-*****-Ljbffr
📌 Senior Cx Lead, Latam & Spain — Hybrid (Xico)
🏢 Mheducation
📍 Xico