At Rapido Solutions Group, we connect fast-growing U.
S. companies with top general talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.
S. logistics industry. We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth. ?

Location:
Guadalajara ? English Level: B2 Intermediate ?

Salary:
$20,000 MXN / month? Additional

Benefits:
• $1,000 MXN grocery vouchers
• $500 MXN punctuality bonus
• 4% Savings fund Lead the Mexico-based freight brokerage operation supporting U.
S. transportation activity. Own day-to-day dispatch execution, carrier sourcing, service performance, profitability, and team development. As the sole on-site manager, independently direct priorities, resolve escalations, and coordinate closely with the Michigan office.

Key Responsibilities
• Operations: Build schedules aligned with U.
S. carrier hours; assign work, maintain coverage, monitor aging orders, conduct Day 5 reviews, and prevent service delays.
• Dispatch: Direct order placement and carrier coordination; review dispatcher productivity, coach performance, and ensure accurate shipment milestones and status calls.
• Carrier network and rates: Set sourcing priorities by lane and region; develop carrier relationships, coach rate negotiation, review profitability, and approve out-of-band rates.
• Account service: Own relationships with sales representatives and account managers; proactively communicate delays, exceptions, and complaints and resolve escalations.
• People leadership: Supervise five dispatchers, set expectations, conduct coaching and evaluations, address performance gaps, and coordinate training with the Group Trainer.
• Reporting and improvement: Review operational results, transportation costs, and service compliance; report to U.
S. leadership, escalate critical issues promptly, and improve processes.
• Cross-office coordination: Manage handoffs to Michigan for load board postings and carrier pay increases; prevent duplicated carrier outreach with regional leads. Required Skills
• Leadership and accountability: Supervisory coaching, performance management, sound judgment, and independent decision-making.
• Logistics operations: Freight brokerage dispatch, carrier sourcing, order prioritization, scheduling, and transportation service recovery.
• Commercial judgment: Carrier negotiation, transportation pricing, margin awareness, and relationship management.
• Communication: Professional English and Spanish; clear escalation, stakeholder coordination, conflict resolution, and customer service.
• Analytical and technical: Operational reporting, Excel or Google Sheets, transportation management systems, data accuracy, and process improvement.
• Execution: Organization, time management, proactive problem-solving, adaptability, and attention to detail. Qualifications
• 3–5 years of freight brokerage, transportation logistics, dispatch, or related operations experience; at least 2 years of supervisory or management experience.
• Working knowledge of U.
S. carrier operations, rate negotiations, and managing teams against service and productivity expectations.
• Professional written and spoken English and Spanish; proficiency with Excel and dispatch or transportation management software. Preferred Automotive or vehicle logistics experience; nearshore team leadership; carrier network development; bachelor’s degree in business, logistics, supply chain, or related field. Performance measures and numerical targets are maintained in a separate KPI document. Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.
L. DE C.
V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico [email protected].

📌 Team Lead | Dayshift (Zapopan)
🏢 Rapido Solutions Group
📍 Zapopan