Job Category Customer Success
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce. The Solution Architect will be part of the Cross Industries Solution Architecture team at LATAM level, supporting customers across different industries by designing innovative, scalable, and value-driven Salesforce solutions. This role will act as a strategic partner to business and technology leaders, driving digital transformation initiatives through Salesforce Platform capabilities, Customer 360, multi-cloud solutions, emerging technologies such as Agentforce, and the effective adoption of AI-powered tools to accelerate solution design, improve productivity, and deliver greater customer value.
Lead the end-to-end design of Salesforce solutions, leveraging the Customer 360 vision and multi-cloud strategies.
Design and document business processes using structured frameworks and methodologies to ensure efficiency and alignment with project goals.
Provide hands-on Salesforce configuration and prototyping when required.
Ensure adherence to Salesforce implementation best practices and platform governance throughout the project lifecycle.
Partner with project managers to provide technical guidance, identify risks, and define mitigation strategies.




Act as the bridge between business stakeholders and development teams, ensuring clear communication and high-quality delivery.
Mentor and coach Solution Architects, Business Analysts, and consultants, promoting technical excellence across the team.
Lead executive-level conversations, influencing business and technology decisions with C-level stakeholders.
5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle (from planning to go-live) with repeated and demonstrable success
Proven experience as a Solution Architect delivering enterprise-scale Salesforce solutions in complex digital transformation programs.
Strong expertise with the Salesforce Platform, including Sales Cloud, Service Cloud, Field Service and other relevant Salesforce Clouds.
Experience designing scalable, secure, and maintainable Salesforce solutions across multiple clouds.
Solid understanding of Salesforce platform capabilities, declarative development, and solution architecture best practices.
Strong knowledge of Agile delivery methodologies (Scrum, Kanban).
Advanced or fluent English (required); Spanish proficiency is preferred.




Experience with Agentforce, AI-powered Salesforce capabilities, and the adoption of AI tools to enhance solutioning and delivery processes is highly desirable.
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It means that at Salesforce, we believe in equality for all. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

📌 Solutions Architect, International (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México