? WE ARE HIRING: EUC L1 Technician | Mexico City, Mexico ?? ?

Location:
Palmas Hills 1, Piso 20, Col. Bosque de las Palmas, Interlomas, 52763, Mexico City, Mexico ? Rate: USD 800 per month ? Role: EUC L1 Technician – Desktop / Field Support ?

Key Responsibilities
• Set up, install, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other IT peripherals.
• Perform basic Windows 10/11 and macOS login, connectivity, printing, application, and hardware diagnostics.
• Assist with device imaging, provisioning, enrollment, MFA setup, and user profile validation using approved procedures.
• Record asset serial numbers and update inventory/CMDB and service tickets accurately.
• Support office moves, equipment swaps, and standard IT checklists.
• Follow approved SOPs, work instructions, customer policies, and site access requirements.
• Maintain confidentiality and comply with information security, data privacy, and workplace safety requirements.
• Document work performed, test results, timestamps, and any blockers.
• Escalate unresolved technical issues, permissions problems, and complex configurations to the appropriate L2 support team. ? Required Skills




• 1–3 years of experience in desktop support, deskside support, IT field services, or service desk support.
• Basic knowledge of Windows 10/11, macOS, and Microsoft 365.
• Familiarity with Active Directory / Microsoft Entra ID and Intune, SCCM, or equivalent tools.
• Basic understanding of TCP/IP, Wi-Fi, hardware troubleshooting, and IT asset management.
• Experience with ticketing systems such as ServiceNow, Odoo, or similar platforms.
• Good communication, documentation, and customer service skills.
• Ability to follow documented procedures and work within the defined L1 support scope. ? Additional Requirements
• Follow customer instructions and approved work procedures at all times.
• Use only authorized credentials, tools, and software.
• Capture required work evidence and complete accurate ticket updates.
• Report security concerns, damaged equipment, safety incidents, and customer-impacting issues promptly.
• Ensure proper handover and escalation when required. Interested candidates can apply by sending their updated resume to [email protected] & [email protected]

📌 EUC level-1 Engineer (Ciudad de México)
🏢 Solyssey
📍 Ciudad de México