Zurich Insurance is seeking an ECM Service Manager to maintain and evolve ECMaaS and ZBOX platforms for LATAM and ZNA/Canada, acting as the main contact for regional clients. You will own service delivery, coordinate cross-region efforts, and partner with Zurich teams and vendors to ensure stability and reliability for thousands of users.
You will lead ITIL-aligned service management, manage small-to-medium work orders, and drive continuous improvements while maintaining strong stakeholder