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Join Epson’s Customer Account Service Team

the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish.

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Order Management

- Manage full order life cycle from receipt to delivery using SAP or equivalent systems.
- Resolve order-related issues by coordinating with Credit, Sales Operations, and Warehouse teams.
- Monitor daily order activity and clear exceptions using reporting tools.
- Ensure documentation accuracy and compliance with internal standards.

Customer Support

- Act as primary contact for customer inquiries across multiple channels (email, phone, chat).
- Respond to internal and external requests within defined service timelines.
- Resolve issues independently, including pricing discrepancies, shipment delays, and product availability.




- Keep internal stakeholders informed of order or shipment status.

Account Maintenance

- Maintain and update customer profiles in SAP.
- Process credits, debits, and RMAs within service timelines.
- Provide backup support across channels, customer types, and distribution models.
- Apply customer-specific pricing programs and policies accurately.

What We’re Looking For

- Experience: 2+ years in customer order services with SAP (order fulfillment focus).
- Skills: Excellent communication, attention to detail, problem-solving, and multitasking.
- Mindset: Customer-focused, proactive, and adaptable.
- Language: Strong English communication skills (written and spoken) to collaborate effectively with integral teams and customers
- Comfortable working in a fast-paced, high-volume environment.

Job Segment:

Fulfillment, Customer Service Representative, Sales Rep, Warehouse, Operations, Sales, Customer Service, Manufacturing

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📌 Customer Account Services Rep. - NA (México)
🏢 Epson America
📍 México