Our client is looking for a highly proactive, detail-oriented, and dependable candidate who takes strong ownership of their work. The adecuado candidate must be comfortable managing multiple priorities independently, communicating proactively with clients and suppliers, and consistently delivering accurate, high-quality work in a fast-paced remote environment.

Schedule:

- Tuesday to Saturday, 6:00 am to 2:00 pm (US Eastern Time, 40 work hours per week)

Responsibilities

Booking and Scheduling Coordination:

- Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met.
- Pre-book and pay for food and beverage inclusions with providers.
- Verify and organize the necessary details for each experience, such as dietary restrictions, preferences, and any other logistical requirements.
- Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary.

Client Communication:

- Communicate with clients in a professional, clear, and timely manner via phone and email.
- Understand client needs and ensure all expectations are met, resolving any inquiries or issues efficiently.
- Maintain open and transparent communication with team members and managers, ensuring seamless remote collaboration.

Customer Service:

- Deliver outstanding customer service by understanding and addressing customer needs and expectations.
- Handle inquiries, complaints, and feedback courteously, ensuring a positive experience for all clients.

Administration and Documentation:





- Perform reconciliation of financial records for the US team.
- Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics.
- Maintain a thorough and accurate record of all bookings, correspondence, and invoicing.
- Ensure meticulous timesheet recording and adherence to budget guidelines related to bookings.

Problem Solving and Adaptability:

- Quickly identify and address any challenges or issues that arise during the coordination of experiences.
- Demonstrate resourcefulness by providing alternative solutions when items are unavailable or client needs change.
- Adapt to evolving tools, processes, and customer requirements to ensure the smooth delivery of services.

Requirements

- Previous experience as an executive secretary or in a communication-critical role.
- Previous experience in booking, scheduling, or administrative coordination, including managing multiple bookings, deadlines, and coordinating with suppliers, vendors, or service providers.
- Proficiency in Microsoft Office Suite, CRM systems, and communication tools.
- Background in the Finance industry or a Finance academic background with displayed accuracy, speed, and attention to detail.
- Strong interpersonal skills with a customer-centric approach.
- Ability to work independently and remotely with minimal supervision.
- Health Insurance Coverage for eligible locations
- Permanent work from home
- Immediate hiring

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📌 Booking & Scheduling Coordinator (México)
🏢 BruntWork
📍 México