Seez is a leading provider of AI-powered solutions for the automotive retail industry. Our innovative platforms help dealerships transform their digital operations, enhance customer experiences, and drive measurable business results through advanced analytics and AI-driven tools. Following our successful growth in international markets, we are now expanding into the US market with a strategic partnership with Lithia Group, one of North America's largest automotive dealership networks.

Position Summary:
As an Implementation Specialist at Seez, you will be responsible for the successful deployment of our AI-powered solutions at dealership locations across the US. Working closely with the account management team, you will lead the technical onboarding process, configure systems to meet specific dealership requirements, train dealership staff, and ensure smooth adoption of our platforms. This role is critical to our expansion strategy as you will establish the implementation methodology and best practices for the US market, starting with our Lithia Group partnership.

JOB KEY RESPONSIBILITIES
Lead end-to-end implementation projects for new dealership clients, from kickoff to go-live in coordination with the onboarding team.
Provide support to US clients and coordinate with product and tech team.
Develop and document standardized implementation processes for the US market
Configure Seez platforms to meet specific dealership requirements and workflows
Coordinate integration with existing dealership systems (DMS, CRM, inventory management, etc.)
Conduct comprehensive training sessions for dealership staff, both remotely and on-site
Create implementation project plans with clear milestones, timelines, and responsibilities
Manage multiple concurrent implementation projects across different dealership locations
Collaborate with technical teams to troubleshoot and resolve integration issues
Document technical requirements and custom configurations for each implementation
Develop training materials and documentation tailored to US dealership operations
Provide regular status updates to account managers and client stakeholders
Capture and share best practices and lessons learned from each implementation
Provide insights to stakeholders into the US automotive scene, requirements, technologies and competition.
Requirements
WHAT YOU’LL BRING TO THE PARTY (MUST HAVES) 3+ years of experience in SaaS implementation, technical customer success, or similar roles
Proven track record of successful software deployments in enterprise environments
Experience with CRM, DMS, or other dealership systems preferred
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent technical troubleshooting and problem-solving abilities
Outstanding training and communication skills, both written and verbal
Bachelor's degree in business, technology, or related field preferred
Willingness to travel up to 50% of time for on-site implementations and training

YOU’LL THRIVE IN THIS ROLE IF YOU’RE SOMEONE (GREAT-TO-HAVE) Understanding of automotive dealership operations and processes
Experience with data migration, system integration, and API connectivity
Knowledge of common dealership systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)
Experience with AI tools and automation
Knowledge of LLM and basic code understanding.
Familiarity with project management methodologies and tools
Strong presentation skills for effective training delivery
Detail-oriented with excellent documentation habits
Customer-focused mindset with empathy for user adoption challenges
Ability to translate technical concepts to non-technical users
Adaptable to changing priorities in a fast-paced environment
Benefits
25 days of paid annual leave plus public holidays
Versátil remote work options
Open door policy to CEO and all Leadership team
One-on-one wellness coaching sessions because your well-being matters.
An annual wellness budget to fuel whatever keeps you balanced—whether that’s yoga, hiking, or visit to the museum.
An annual learning budget to power your growth—be it a new course, certification, or skill you’ve been eyeing
Regular team events, social calls, the best company SWAG, and a vibrant- hybrid culture

WHY JOIN SEEZ?

At Seez, we’re all about attracting and keeping top talent, the kind of people who bring ideas, energy, and curiosity to the table. We’ve created a space where great work gets noticed, collaboration is second nature, and our values aren’t just posters on the wall; they guide everything we do.

We’re a colorful mix of cultures, backgrounds, and perspectives. Everyone has a voice, a purpose, and the freedom to show up as their real self. It’s the kind of place where you can do meaningful work, grow quickly, enjoy a healthy work-life balance, and shape your own career path.

📌 Tech Product Specialist (Ciudad de México)
🏢 Seez
📍 Ciudad de México