Customer Service & Order Management Specialist

Location: Apodaca, Nuevo León, Mexico

Work Schedule: On-site (100%)

Language Requirement: Advanced English

Position Overview

We are seeking a Customer Service & Order Management Specialist to join our team in Apodaca, Reciente León.

This position is responsible for providing exceptional customer support while managing the complete customer order cycle. The role serves as a key liaison between customers, sales, warehouse, logistics, operations, and finance teams to ensure accurate order processing, timely deliveries, and an outstanding customer experience.

The ideal candidate will have experience in customer service, order management, shipment coordination, ERP systems, and manufacturing environments.

Key Responsibilities

- Manage customer orders from receipt through delivery.
- Enter and maintain customer purchase orders within the ERP system.
- Provide timely support and communication to customers regarding order status, deliveries, and inquiries.
- Coordinate with logistics, warehouse, and internal teams to ensure on-time shipment execution.
- Resolve order, inventory, and shipment-related issues.
- Monitor customer requirements and ensure service level expectations are met.
- Maintain accurate customer records and order documentation.
- Support inventory monitoring, reporting, and operational follow-up activities.
- Collaborate with finance, operations, and sales teams to support business objectives.
- Promote a customer-focused approach across all interactions.

Qualifications

- Bachelor's Degree in Business Administration, Engineering, International Business, Supply Chain, or a related field.
- Minimum 5 years of experience in Customer Service, Order Management, Sales Support, Customer Fulfillment, or related functions.
- Experience within manufacturing or industrial environments.
- Advanced proficiency in Microsoft Office applications.
- Experience with ERP systems such as SAP, Oracle, JD Edwards, or similar platforms.
- Advanced English communication skills (written and verbal).

Preferred Qualifications

- Experience with inventory control and shipment coordination.
- Knowledge of import/export processes and international logistics.
- Experience supporting multinational organizations.
- Background in B2B customer service.

Skills & Competencies

- Customer-focused mindset.
- Strong communication and interpersonal skills.
- Excellent organizational and follow-up abilities.
- Ability to manage multiple priorities simultaneously.
- Problem-solving and attention to detail.
- Teamwork and collaboration.
- Results-oriented approach.

Benefits

- Competitive compensation package.
- Benefits above those required by law.
- Professional development opportunities.
- International work environment.
- Long-term career growth opportunities.

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