Intercompany Customer Service

- Monitor, manage, and troubleshoot EDI transactions for GoRhino, AMP, Extang, UnderCover, and TruXedo.
- Investigate and resolve EDI transmission failures and data discrepancies between systems.
- Create and maintain AMP OEM purchase orders in BPCS.
- Create and manage Extang aftermarket purchase orders in JDE.
- Ensure data accuracy across ERP systems including NetSuite, Great Planes, JDE and BPCS.
- Develop, update, and distribute shipment and logistics reports used across multiple business functions.
- Analyze logistics data and identify improvement opportunities.
- Support intercompany purchasing activities and operational issue resolution.
- Document and improve logistics and order management processes.
- Manage customer complaints from creation of RMA to return to warehouse including its credits
- Make sure PO pricing across ERP systems match

Customer Direct Shipment Management
- Manage customer direct shipment programs from order evaluation through final delivery.
- Analyze customer orders and determine which orders qualify for direct shipment based on established business and logistics requirements.
- Create and process direct shipment orders within the applicable ERP systems.
- Coordinate with production, planning, warehouse, and customer fulfillment teams to ensure direct shipment orders are prioritized, produced, and shipped according to customer requirements.
- Communicate shipment details and order status to key stakeholders to ensure alignment and visibility throughout the fulfillment process.
- Partner with the Transportation team to coordinate carrier planning, load scheduling, and shipment execution.
- Monitor direct shipment activity and proactively resolve issues that could impact on-time delivery performance.
- Track shipment status and ensure loads successfully arrive at customer destinations while maintaining a high level of customer service.
- Investigate delivery exceptions and collaborate with internal teams and transportation providers to implement corrective actions and prevent reoccurrence.

Qualifications &

- Requirements

Education and Experience

- High School diploma or equivalent required.
- 5 years of related warehouses, logistics, or inventory experience required.
- English 70%

Skills, Abilities, And Knowledge

- Intermediate to advanced Microsoft Excel skills.
- Strong analytical and problem-solving abilities.
- Knowledge of EDI transactions and ERP systems.
- Ability to troubleshoot system and data discrepancies.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and deadlines.
- High attention to detail and data accuracy

COMPETENCIES

- Adaptability –
- Adapts to changes in the work environment
- Manages competing demands
- Changes approach or method to best fit the situation
- Able to deal with frequent change, delays, or unexpected events.
- Analytical –
- Synthesizes complex or diverse information
- Collects and researches data
- Uses intuition and experience to complement data
- Designs workflows and procedures.
- Dependability –
- Follows instructions, responds to management direction
- Takes responsibility for own actions
- Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative –
- Volunteers readily
- Undertakes self-development activities
- Seeks increased responsibilities
- Takes independent actions and calculated risks
- Looks for and takes advantage of opportunities
- Asks for and offers help when needed.
- Problem Solving –
- Identifies and resolves problems in a timely manner
- Gathers and analyzes information skillfully
- Develops alternative solutions
- Works well in group problem solving situations
- Uses reason even when dealing with emotional topics.
- Quality - Demonstrates accuracy and thoroughness
- Looks for ways to improve and promote quality
- Applies feedback to improve performance
- Monitors own work to ensure quality.
- Safety and Security –
- Observes safety and security procedures
- Reports potentially unsafe conditions
- Uses equipment and materials properly.
- Verbal Communication –
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification
- Responds well to questions
- Demonstrates group presentation skills
- Participates in meetings.

📌 Customer Service (Intercompany) MX (Guadalajara)
🏢 RealTruck
📍 Guadalajara