At Call Center Services International (CCSI), we're looking for a Quality Assurance Coordinator to lead quality monitoring activities, support team performance, and ensure our operations consistently meet established quality standards and client expectations.

If you have experience in quality assurance, enjoy working with performance metrics, and are ready to take the next step in your career, we'd love to hear from you!

As a Quality Assurance Coordinator, you'll oversee the daily activities and performance of our Quality Assurance team, ensuring evaluations, reporting, and improvement initiatives are completed accurately and on time.

You'll work closely with Operations and other departments to identify performance trends, improve quality processes, and support business objectives.

Requirements

Key Responsibilities

Supervise and coordinate the activities of Quality Assurance Analysts.

Monitor team productivity, evaluation results, and quality performance indicators.

Analyze quality trends and identify opportunities for improvement.

Prepare, review, and optimize quality reports and performance dashboards.

Track departmental metrics, project deliverables, and quality objectives.

Collaborate with Operations to address quality concerns and support performance improvement.

Support internal quality audits and documentation compliance.





Provide recommendations to improve evaluation processes and operational efficiency.

Coordinate quality initiatives and support recognition programs.

Advanced English proficiency (required).

6–12 months of experience in quality assurance evaluations or related activities.

6–12 months of experience coordinating projects, deliverables, or performance initiatives.

Previous team leadership or personnel management experience (0–6 months).

Strong analytical and problem-solving skills.

Basic computer proficiency and ability to work with reports and performance data.

Excellent communication, organizational, and interpersonal skills.

Strong attention to detail, teamwork, and results-oriented mindset.

Weekly salary: $4,500 MXN net pay

Schedule: Monday to friday, 8:00 AM – 5:30 PM

Paid training

Weekly payments

Benefits required by Mexican law

IMSS coverage from day one

Professional growth and development opportunities

What We're Looking For

Someone who can turn data into actionable insights, support a high-performing team, and contribute to continuous improvement across our operations.

We value accountability, initiative, collaboration, and a strong commitment to delivering quality results.

Ready to Make an Impact?

Join CCSI and take the next step in your Quality Assurance career!

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📌 Quality Assurance Coordinator (Ciudad de México)
🏢 Ccsi
📍 Ciudad de México