The Field Service Engineer will be responsible for installing, commissioning, servicing, troubleshooting, and repairing chillers and industrial refrigeration equipment at customer facilities. The role includes on-site customer training, remote technical assistance, technical reporting, preparation of maintenance agreements and quotations, and customer follow-up.

Location and Area of Coverage The position is based in Mexico, with travel throughout Mexico and to Central America and the United States as required.

Key responsibilities

- Perform mechanical and electrical installation, configuration, and commissioning of chillers and related equipment.
- Carry out preventive and corrective maintenance.
- Analyze, diagnose, and resolve mechanical, electrical, electronic, pneumatic, refrigeration, hydraulic, and control system failures.
- Inspect compressors, condensers, evaporators, pumps, fans, valves, and associated circuits.
- Check operating pressures, temperatures, water flow, refrigerant levels, and electrical consumption.
- Detect and repair refrigerant leaks and perform refrigerant recovery, evacuation, and charging procedures.
- Configure controllers, sensors, alarms, and operating parameters.
- Provide on-site training to customer personnel on equipment operation and care, following manufacturer guidelines and specifications.
- Provide remote and telephone technical assistance.
- Determine and implement corrective actions, coordinating with internal teams and factory support when necessary.
- Prepare service reports documenting findings, work performed, recommendations, and pending actions.




- Identify required spare parts and provide technical recommendations to customers.
- Develop maintenance agreements, defining their scope, service frequency, labor, and required materials.
- Prepare quotations for services, maintenance, repairs, and spare parts.
- Follow up with customers on quotations, approvals, purchase orders, service scheduling, and maintenance agreement renewals.
- Advise customers on equipment performance, maintenance, and controller or software settings.
- Comply with company safety standards and customer facility requirements.

Qualification and Experience

- Bachelor’s degree in a relevant engineering field and 2–5 years of engineering or field service experience in plastics processing.
- Hands-on expertise with chillers and industrial refrigeration, including installation, commissioning, troubleshooting, diagram interpretation, and controller configuration.
- Safe refrigerant handling, diagnostic instrument use, and familiarity with chiller types and compressors; refrigerant certification preferred.
- Strong spoken and written English, customer training skills, and experience preparing technical reports, quotations, and maintenance proposals.
- Valid driver’s license and passport, manual-transmission driving experience, and availability for regional travel and after-hours service; a U.S. B1/B2 visa is a plus

Technical competences

- Machine installation
- Troubleshooting
- Customer operators training
- Customer advice (productivity, maintenance, software programming)
- Software competences
- Electrical and pneumatic knowledge
- Customer oriented approach
- Knowledge in polymer and auxiliary equipment for resins (plus).

📌 Field Services Engineer (México)
🏢 PiovanGroup
📍 México