Bilingual Pre-Suit Personal Injury Case Manager

Schedule: Full-Time | 8:30 AM – 5:00 PM or 9:00 AM – 5:30 PM (EST or CST)

Modality On site

Language Requirements: Fluent English and Spanish

Experience Required: Minimum 2 years in Plaintiff Personal Injury (Bodily Injury)

Position Overview

We are seeking an experienced, bilingual Pre-Suit Personal Injury Case Manager to independently manage a high-volume caseload of approximately 80–100 active pre-suit bodily injury cases, primarily involving motor vehicle accidents. The adecuado candidate is highly organized, tech-savvy, proactive, and capable of managing cases with minimal supervision. This individual must have a strong understanding of the personal injury lifecycle, including medical treatment coordination, case investigation, records collection, and demand package preparation.

We are looking for a true client advocate who communicates with empathy, keeps clients informed, and demonstrates a strong sense of urgency in moving cases toward resolution.

Key Responsibilities

Case Management &

• Medical Treatment Coordination • Independently manage approximately 80–100 active pre-suit personal injury bodily injury cases, primarily involving motor vehicle accidents.

- Coordinate initial medical treatment for injured clients and ensure they are connected with appropriate medical providers.
- Proactively follow up with clients to confirm they are attending scheduled medical appointments and complying with treatment plans.
- Monitor treatment progress and recognize when additional medical evaluation or treatment may be appropriate, such as MRIs, injections, or surgical consultations, coordinating with medical providers as needed.
- Understand the different stages of a personal injury case and proactively identify the next steps required to move each case forward.
- Maintain a strong sense of urgency to prevent unnecessary delays in treatment or case progression. Case Investigation &
- Documentation • Conduct thorough case investigations and independently identify all relevant documentation needed to support each claim.
- Request, obtain, and organize all medical records, bills, accident reports, insurance information, and other supporting documentation.
- Think critically through the circumstances of each incident to ensure all relevant records and bills have been identified and collected.
- Follow up consistently with medical providers, insurance companies, and other parties to obtain outstanding documentation.
- Maintain complete, accurate, and organized case files within the firm's case management system. Case Evaluation &
- Demand Preparation • Independently assess case progress and recognize when a case is ready for demand preparation.
- Proactively compile complete demand packages, including relevant medical records, bills, and supporting documentation, for attorney review.
- Identify potential case issues, complications, or concerns and promptly escalate them to the attorney.
- Recognize when attorney intervention may be necessary, including decisions regarding case viability, potential case dismissal, or transfer to litigation.
- Work closely with attorneys to ensure cases are progressing efficiently and all necessary information is available for review.

Client

Communication &

• Advocacy

Required Qualifications • Minimum 2 years of experience managing Plaintiff Personal Injury bodily injury cases in a law firm environment. • Direct experience handling pre-suit bodily injury claims, particularly motor vehicle accident cases. • Advanced english level (B2+ or C1)

📌 Plaintiff Personal Injury Case Manager (Chihuahua)
🏢 Solvo Global Careers
📍 Chihuahua