We are seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.
We are seeking a skilled Product Owner to lead the development and management of B2B applications designed to streamline core returns and related services for our business customers. This role ensures that digital solutions meet customer needs, optimize operational efficiency, and deliver measurable business value. The Product Owner will collaborate with business stakeholders, IT teams, and external partners to define product vision, manage backlog, and oversee delivery.
The adecuado candidate is technically proficient and possesses strong communication, leadership, and delivery skills utilizing both lean/agile methodologies and traditional program/project management.
ResponsibilitiesDefine, own, and communicate a compelling product vision, strategy, and roadmap for B2B applications supporting core returns and service workflows aligned with enterprise objectivesManage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
Collaborate with IT, operations, and regional teams to ensure seamless delivery, launch, and adoption.
Oversee execution of product features through build, test, and rollout phases.
Ensure robust testing (unit, integration, UAT, regression, performance, security) and manage defect triage and resolution.
Validate technical and business readiness for production deployment, including training and communication plans.
Represent the product in governance forums and steering committees.
Act as a digital product evangelist to build awareness within the organization.



Represent the digital product in steering committees and governance forums.
Works with offshore product owners to help the delivery teamsQualificationsStrong understanding of CX processes, digital product management, and agile methodologies.
Proven experience in backlog development, business analysis, and cross-functional leadership.
Familiarity with software development processes and quality assurance.
Experience with product management and a proven track record of delivering successful digital products.
Skilled at working effectively with cross functional teams.
Demonstrated experience conducting and leveraging market research, driving product strategy, and designing an excellent user experience.
Strong analytical skills and financial acumenAbility to lead and influence data-driven decision making at the leader levelStrong understanding of the digital landscape and familiarity with digital technologies, platforms, and technology trends.
Proven expertise in the software development process, agile methodologies, and project/program management.
Customer-centric mindset to ensure the digital product meets user needs and contributes to business goals.
Agile/Scrum/Project Management certifications are a bonus.
About ClariosClarios is the global leader in advanced, low‐voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. Equal Employment OpportunityClarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

📌 Customer Experience Digital Product Owner (México)
🏢 Clarios
📍 México