Samsara (NYSE: IOT) is the pioneer of the Connected OperationsTM Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of integral GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
Our Customer Success Managers pick up where our Implementation team leaves off, working closely with our customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This is a remote position open to candidates residing in Mexico. Relocation assistance will not be provided for this role. The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
At Samsara, we win together,



celebrate together and support each other. Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platformCompose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business valueOrchestrate renewal‐focused business reviews with our customers where we look back at past successes and align on upcoming goalsDeeply understand the Samsara platform's capabilities and explain them to businesses of all types
- field services, utilities, long‐haul transportation, school buses, and many moreMitigate escalations and resolve customer issuesHelp Customers with a wide range of general inquiries and questionsSolve customer issues and escalations about Samsara products and servicesExperience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requestsAbility to prioritize work queue and backlog in addition to incoming customer requestsProvide excellent customer service throughout the service cycle from initial request to final close out of the transactionChampion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.




Minimum requirements for the role:2-5 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferredExperience supporting or working with technical productsSolutions-oriented with strong problem‐solving skillsPassion for going above and beyond the call of duty, taking initiative, and thriving in a fast‐paced, change-heavy environmentBachelor's degree from a 4-year institutionSpanish and English fluencyIA tools fluency (Claude/ Pilot/ Gemini, others)An ideal candidate also has:Has strong bias for standardization & automation, the ability to think big, with insistence on high standardsThrives in a fast‐paced and change‐heavy environmentTotal RewardsAt Samsara, we build for the people who keep the global economy moving. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. Beyond compensation, we provide the foundations that enable long‐term success: a flexible, employee‐led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. Flexible WorkingAt Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in‐person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on‐site, in a hybrid model, or fu

📌 Customer Success (México)
🏢 Samsara
📍 México