Company Description Lumina is transforming hospitality through tech-enabled service and thoughtful design to deliver seamless stay experiences. Headquartered in Mexico City, Lumina partners with individual and institutional asset owners to maximize returns using proprietary operational and distribution technology. The company currently operates in 8 destinations across 2 countries and is expanding rapidly into top integral travel markets.

Team members join a fast-growing, innovation-focused environment that values guest satisfaction, operational excellence, and continuous improvement.

Role Description This full-time, on-site Hotel Manager role is based in La Paz, BCS and is responsible for overseeing daily hotel operations and delivering an exceptional guest experience.

The Hotel

Manager will supervise front desk, housekeeping, food and beverage, and maintenance teams, ensuring consistent service standards and efficient workflows.

Key responsibilities include managing reservations and reception processes, monitoring room quality, coordinating with vendors, and handling guest feedback and issue resolution. The role also involves overseeing budgets, controlling operational costs, tracking sales performance, and supporting revenue-generating initiatives aligned with Lumina’s tech-enabled hospitality model.

The Hotel

Manager will collaborate closely with leadership to implement company policies, optimize use of Lumina’s technology platforms, and maintain a safe,



inclusive work environment.

Qualifications

- Strong customer service skills, with experience managing guest relations and resolving issues professionally.
- Proficiency in budgeting and basic financial management, including cost control and operational expense tracking.
- Background in sales and revenue-focused activities, such as upselling, cross-selling, or managing promotional offers.
- Experience overseeing food & beverage operations, including quality standards, service coordination, and compliance with health and safety regulations.
- Knowledge of receptionist duties, including reservations management, check-in/check-out procedures, and front desk administration.
- Previous experience in hotel management or hospitality leadership roles, preferably in boutique or tech-enabled properties.
- Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment.
- Effective verbal and written communication skills in English; Spanish proficiency is highly beneficial.
- Comfort using hotel management software and technology tools to support operations and reporting.
- Availability to work flexible hours, including weekends and holidays, based on business needs.
- Relevant education in Hospitality Management, Business Administration, or a related field is preferred but not required if replaced by equivalent experience.

📌 Hotel Manager (La Paz)
🏢 Lumina
📍 La Paz