Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Please to apply internally.Ready for an exciting new position with Montage? Montage International is committed to the growth and development of its Associates. The company encourages Associates to take advantage of internal opportunities to grow within the organization.Montage Los CabosrImagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Los Cabos, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Los Cabos is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.Your Journey Provide excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectivesHost and welcome guests with a friendly and sincere demeanorOwn and solve guest stay areas of opportunityCommunicate and partner with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlesslyMaintain proper record keeping for guest accounts, assist with guest check-in and out process, invoicing, and billingMonitor and schedule Hotel Driver and book guest transportation with Hotel’s contracted vendorAssist with concierge, PBX, and Order Taking during a shift or as needed based on business needsProvide information and assistance to guest regarding city and hotel attractions or points of interestBook reservations for guest requests and follow up as neededEnsure any incoming and outgoing packages are logged and delivered appropriatelyAnswer and process all incoming and outgoing guest and in-house calls, including text messagingProvide prompt and courteous switchboard services to our guests, including message taking when necessaryForward messages, faxes, and emails as needed to guests and various departmentsAnswer basic inquiries for guests in a courteous and efficient mannerRemain aware of daily events, restaurant, entertainment, and special events in local areaEnsure wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standardsManage 3-4 calls per minutePost appropriate telephone charges when requiredTake in room dining orders, communicate any specials, promote menu items, and answer questions regarding preparation methodsRepeat in room dining items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracyRespond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guestAdhere to safety regulations and emergency proceduresActively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and moreAssist with e-mails, ordering supplies, updating menu and information binders, Guest amenity traces and set up, as well as data entry and filingAssist with keeping the office clean and organizedCharge out amenities, counting, and file receipts8-hour workday, 48-hour workweekDeliver on guests’ expectations and have the desire to create WOW momentsPerform additional duties as assigned that may be outside the scope of duties, based on business needs About You You love assisting guests and creating WOW momentsYou aim to exceed first impressionYou are open to learning, developing, and growing both yourself, personally, and helping others do the sameYou are trustworthy and have integrityMust Haves Ability to work a adaptable schedule including weekends and holidaysBasic communication skillsHotel experience, a plusYou will Enjoy Free mealsFree uniforms and cleaningOngoing community outreach eventsHotel discountsAssociate’s events throughout the yearHealthcare benefitsPhysical Requirements Must be able to stand and exert well-paced mobility for an extended period of timeAbility to lift and carry up to 15 pounds regularly and for extended periods during the shiftMust be able to bend, stoop, squat, and stretch to fulfill tasksRequires grasping, writing, standing, sitting, walking, repetitive motions, and bendingAt Montage Los Cabos, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In Mexico, we are proud to be an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or any other basis prohibited by federal, state, or local law.Please ensure that your Professional Profile is completed in Workday prior to applying.

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🏢 Montage International
📍 Ixtapan de la Sal