Long DescriptionJoin Epson’s Customer Account Service Team—the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish.Principal AccountabilitiesIn addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:Order ManagementManage full order life cycle from receipt to delivery using SAP or equivalent systems.Resolve order-related issues by coordinating with Credit, Sales Operations, and Warehouse teams.Monitor daily order activity and clear exceptions using reporting tools.Ensure documentation accuracy and compliance with internal standards.Customer SupportAct as primary contact for customer inquiries across multiple channels (email, phone, chat).Respond to internal and external requests within defined service timelines.Resolve issues independently, including pricing discrepancies, shipment delays,



and product availability.Keep internal stakeholders informed of order or shipment status.Account MaintenanceMaintain and update customer profiles in SAP.Process credits, debits, and RMAs within service timelines.Provide backup support across channels, customer types, and distribution models.Apply customer-specific pricing programs and policies accurately.What We’re Looking ForExperience: 2+ years in customer order services with SAP (order fulfillment focus).Skills: Excellent communication, attention to detail, problem-solving, and multitasking.Mindset: Customer-focused, proactive, and adaptable.Language: Strong English communication skills (written and spoken) to collaborate effectively with general teams and customersComfortable working in a fast-paced, high-volume environment.

📌 Customer Account Services Rep. - Na (Ciudad de México)
🏢 Epson America
📍 Ciudad de México