Position OverviewWe are seeking a proactive and customer-focused IT Support Specialist to join our team.
This person will be responsible for providing technical support across the organization, managing IT assets, and ensuring smooth operation of hardware, software, and network systems.
The ideal candidate has experience in help desk environments, troubleshooting technical issues, and maintaining accurate IT asset inventories, while following structured support processes and ticketing systems.

Job Description
IT Support SpecialistPosition OverviewWe are seeking a proactive and customer-focused IT Support Specialist to join our team.
This person will be responsible for providing technical support across the organization, managing IT assets, and ensuring smooth operation of hardware, software, and network systems.
The adecuado candidate has experience in help desk environments, troubleshooting technical issues, and maintaining accurate IT asset inventories, while following structured support processes and ticketing systems.

Key Responsibilities
Technical Support & TroubleshootingProvide first
- and second-level support for hardware, software, and network issuesManage incoming tickets and requests through the Help Desk system, ensuring timely resolution and proper escalation when necessaryTroubleshoot and resolve technical issues in a reactive, on-demand support modelSupport call center systems, including monitoring performance, resolving user issues, and coordinating with vendors if neededEnsure all support requests are properly tracked; no work should be performed outside the ticketing systemEnd-User Applications & Collaboration Tools SupportProvide support for Microsoft 365 applications,



including:Language configuration changesTroubleshooting SharePoint and Excel macro errors (no configuration work)Assist with browser-related issues including synchronization, password recovery, plugin installation, and updatesSecurity, Access & Identity ManagementSupport authentication tools such as YubiKey and Microsoft EntraManage user access, permissions, and licenses based on requests and approvalsAssist with enforcing secure access practices across systems and toolsVPN & Connectivity SupportConfigure and support VPN access for employeesManage WireGuard users and troubleshoot connectivity issuesHardware & Software AdministrationInstall, configure, and maintain computers, peripherals, and mobile devicesPerform setup and configuration of new or reassigned equipment, including:Microsoft Entra (if applicable)VPN setupMicrosoft Intune (if applicable)DialPad and Slack setupBrowser configuration (favorites, extensions)Support software deployment, updates, and patchingEnsure systems operate efficiently and securely with minimal downtimeAsset Tracking & Inventory ManagementMaintain an up-to‐date inventory of IT equipment, licenses, and softwareTrack asset assignments and ensure accurate documentationManage the full lifecycle of IT assets from procurement to disposalDocumentation & ReportingCreate and maintain user guides, FAQs, and internal documentationTrack and report Help Desk metrics, ticket resolution times,



and system performanceSupport audits and compliance requirements related to IT systems and securityCollaboration & Support Process OwnershipCollaborate with cross‐functional teams to support business operations and projectsTrain employees on basic troubleshooting and IT best practicesPromote a structured Help Desk culture with clear processes and accountabilityEnsure visibility and tracking of all IT activities through proper systems and toolsIT Procurement & Cost AnalysisResearch and evaluate potential vendors and suppliers for IT equipment, hardware, software, and related servicesPrepare and present cost comparisons, including pricing, specifications, warranties, delivery timelines, and overall valueProvide recommendations based on cost‐effectiveness, quality, compatibility, and business needsCoordinate the purchasing process with management and approved vendors, ensuring proper documentation and budget alignmentMaintain accurate records of purchases, vendor information, warranties, and equipment costsIdentify opportunities to optimize IT expenses while maintaining quality and operational efficiencyRequirementsProven experience in IT support, help desk, or technical support environmentsStrong knowledge of hardware troubleshooting (PCs, laptops) and software support (Windows, macOS, Microsoft 365, cloud applications)Experience working with ticketing systems and structured support processesBasic knowledge of networking (LAN/WAN, Wi‐Fi troubleshooting, VPNs)Familiarity with identity and access tools (e.
G., Microsoft Entra, MFA tools)Excellent communication and problem‐solving skillsHighly organized, detail‐oriented, and able to manage multiple prioritiesPreferredExperience supporting collaboration tools (Slack, DialPad, Microsoft 365)Knowledge of IT security practices and access managementExperience in asset managemen

📌 Part Time It Support Specialist (México)
🏢 Meztal
📍 México