28 oct
|
ERM Environmental Resources Management
|
Xico
28 oct
ERM Environmental Resources Management
Xico
ERM in Mexico City is seeking a Service Desk Team Lead to ensure efficient, consistent IT support across the organization.
You will work with regional IT teams and global stakeholders to resolve incidents, manage requests, and drive service excellence.The role requires leading a general service desk, monitoring KPIs, coaching staff, and aligning with ITIL practices; shifts include a 12PM–9PM Mexico City time schedule, with rotating holidays as operations require.
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📌 Global It Service Desk Lead (Xico)
🏢 ERM Environmental Resources Management
📍 Xico