Customer Interface Account Specialist Ever feel burnt out by bureaucracy?
Us too.
That's why we're changing the way we work for higher productivity, faster innovation, and better results.
We call it Dynamic Shared Ownership (DSO).
Learn more about what DSO will mean for you in your new role here YOUR TASKS AND RESPONSIBILITIES Own the strategic service relationship and act as the primary contact for service, orders, supply, delivery and issue resolution.
Build trusted relationships with strategic customers and Sales through proactive, transparent and business-oriented communication.
Understand customer strategy, go-to-market, priorities and service expectations to anticipate requests and risks.
Manage complex conversations, set realistic expectations and preserve trust during supply, pricing,
delivery or operational constraints.
Partner with KAMs and Sales, connecting commercial priorities with operational capabilities and business risks.
Influence of Customer Operations, Supply Chain, Planning, Logistics, Finance, Credit, Master Data and Trade manage SAP change cases, complaints, rebates, credit/debit/return requests and customer data with accuracy and compliance.
Maintain visibility of orders and supply, providing proactive updates and partnering with Customer Operations for timely execution.
Use KPIs and trends to anticipate risks, close performance gaps and support S