ABOUT US
Covidence is where trusted evidence gets made.

We’re a non-profit platform that makes it easier to systematically review research. Used by over 800,000 researchers at 500+ institutions worldwide, we combine rigorous workflows with carefully evaluated AI and automation, training that builds research capability, and 24/7 support from expert researchers.

THE OPPORTUNITY
Love evidence synthesis but ready for a career outside academia? This role puts your research expertise to work every day. You’ll help review teams around the world produce better evidence, faster.

You’ll join a team of fellow researchers who provide expert support and training to our integral user community. This is a customer-facing role in a growing organisation. Our users rely on us mid-review to keep their workflows moving and you’ll help us grow by keeping our customers successful.

What you’ll do:

Solve technical questions from review teams, from students on their first review to Cochrane authors

Design and deliver training that builds research capability across institutions

Act as the voice of researchers inside the company, turning user feedback into product insight

Create and improve support content, including knowledge base articles, instant replies and our AI chatbot

Get early access to new features, including AI and automation tools, and help researchers understand how to use them well

Track and report on support, training and webinar performance, using data to spot trends and improve what we do

Plan and deliver webinar events to engage our community of evidence producers

Occasional travel for team or customer events

What you’ll bring:

You MUST have hands-on experience of evidence synthesis and the systematic review process, ideally from a non-healthcare discipline like engineering,



climate or education

Experience teaching, training or supervising, whether that’s lectures, workshops, or guiding students and colleagues

A talent for explaining complex ideas clearly, in writing and in person and when presenting to large audiences, to people from all backgrounds

Excellent written and spoken English

The ability to manage competing priorities and work independently towards clear objectives

Patience and care when helping people solve problems

Nice to have

Experience in customer support or a SaaS environment

An additional language

THE PERKS

We work remotely from home. You need to have at least a 5-hour overlap with 9am–5pm US Eastern Time

4 Week paid annual leave

Monthly Health Insurance Allowance

Monthly home allowance to set up and run your home office

Gifted time off between Christmas and New Years

Support for parents with 14 weeks paid primary carers leave and 8 weeks paid leave for partners, available after only 6 months tenure

Access to services & programs to support your wellbeing

An annual knowledge allowance and time so you keep learning and developing

Competitive salaries relevant to your experience and home base location, reviewed twice yearly.

Our eligibility and employment information: If you are offered a role, it will be contingent on returning clean background checks.

We provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

#J-18808-Ljbffr

📌 Community Support Manager (Santiago Mexquititlán Barrio 1ro.)
🏢 Future Evidence Foundation
📍 Santiago Mexquititlán Barrio 1ro.