The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments

Identify process gaps requiring escalation, offering potential solutions

Assist with inventory management and workflow needs as dictated through risk priority and service level

Support a range of products and services

Analyze problems and formulate solutions through research and investigation

Navigate, test and execute moderately complex databases, spreadsheets, and systems

Ensure accurate and timely account handling

Assist in activities that help reduce organizational impact and/or loss

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior,



conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

1 year of relevant experience

Proficient computer and typing skills

Ability to adapt to new technology quickly and seamlessly

Consistently demonstrates clear and concise written and verbal communication skills

Ability to work with others to complete assigned tasks

Education

High School diploma or equivalent

Funciones

Realizar altas, bajas de clientes y mantenimiento de las cuentas de banca electrónica en sistema

Actualización de expediente del cliente.

Es un puesto de nivel inicial a cargo de brindar servicios de apoyo de

operaciones, incluyendo lo siguiente: mantenimiento de

documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones

Altas de usuarios, reimpresiones y/o reinicios de claves, reposiciones de netkey y modificaciones de facultades de usuarios

Proceso SPID, llevando a cabo altas, bajas y mantenimientos para garantizar la integridad de los datos.

Requisitos

Experiencia administrativa en captura de datos





Experiencia en revision de documentos

Deseable experiencia en procesos SPID

Experiencia en revisión de expedientes

Experiencia en manejo de bases de datos

Herramientas: Paquetería office (Excel básico)

Skills: Trabajo en equipo y proactivo

Zona de Trabajo
Tecno parque/ Moras Benito Juarez Disponible para trabajar turnos de L-V 8 horas en un lapso de 8 am a 8 pm, con disponibilidad de los siguientes horarios 8 a 5pm, 11 am a 8pm, 9 a 6 pm dependiendo de las necesidades del proceso

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._

_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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📌 Banamex Auxiliar Administrativo de Apertura y Mantenimiento de Cuentas (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México