WE’RE HIRING | CUSTOMER SERVICE SPECIALIST
Confidential Multinational Company | Mexico City | Hybrid
Are you passionate about Customer Service?
We are looking for a Customer Service Specialist to join a integral organization and manage the end-to-end Order-to-Cash process for B2B customers in the U.S. and Canada.
KEY RESPONSIBILITIES Manage the end-to-end order management process, from order entry to closure.
Provide proactive solutions to customer inquiries, requests and incidents.
Coordinate with Sales, Logistics, Operations and Finance to ensure seamless order execution.
Monitor operational performance and KPIs, identifying risks and opportunities.
Drive continuous improvement initiatives to enhance the customer experience.
Build and maintain long-term relationships with strategic customers.
WE’RE LOOKING FOR 2+ years of professional experience in Customer Service, Logistics,



Order Management or Supply Chain.
Bachelor’s degree in Business Administration, International Business, Engineering or a related field.
Experience in chemical, petrochemical or industrial sectors is a plus.
Advanced English — essential for daily interaction with international customers.
Strong communication, problem-solving and analytical skills.
Customer-oriented mindset and ability to work cross-functionally.
WHAT WE OFFER Competitive compensation package
Benefits above those required by law
Annual performance & business bonus
Hybrid work model
Growth opportunities within a multinational organization
Location: Mexico City
Work model: Hybrid

#J-18808-Ljbffr

📌 Customer service (Nezahualcóyotl)
🏢 Gamma Recruitment
📍 Nezahualcóyotl