As a member of the Nielsen Panel Relations team, you will be the primary point of contact for our panel households across the US. Your mission is to build and maintain strong relationships with participants, ensuring the integrity of our world-class media measurement data. Whether you are recruiting new households, conducting interviews, or providing technical support, you will play a pivotal role in motivating families to share their media habits and ensuring their active participation.
Key Responsibilities
- Engagement & Recruitment: Proactively reach out to pre-determined households via outbound calls, text, and email to persuade them to join Nielsen panels.
- Relationship Management: Act as a coach and support system for participating families,
building rapport and resolving objections to ensure long-term retention.
- Data Collection & Interviews: Conduct detailed phone interviews to verify eligibility, gather demographic data, and maintain sample quality standards.
- Technical Support: Assist households with basic to advanced remote troubleshooting, ensuring equipment installation and connectivity (WiFi/Networking) are functioning correctly.
- Performance Excellence: Consistently meet or exceed productivity goals related to recruitment targets, data accuracy, and customer satisfaction.