Customer Service Representative II (CSR II)

Independent Contractor | Remote | $6.00 USD/hour

Join the Aventus Contractor Network!

Aventus is looking for experienced Customer Service Representatives II to provide omnichannel customer support for an exciting celebrity-founded wellness and lifestyle brand with a distinctive personality and loyal customer following.

This is a great opportunity for customer experience professionals who enjoy representing unique consumer brands and creating memorable customer interactions. We’re looking for people who are confident on the phone, excellent written communicators, comfortable educating customers and recommending products, and passionate about delivering a true white-glove customer experience.

What You’ll Do

As a CSR II service provider, you’ll deliver omnichannel customer support across phone, email, and chat, helping customers throughout their experience with the brand.

Your services may include:

- Responding to customer inquiries through phone, email, and chat in a timely, professional, and conversational manner
- Delivering friendly, knowledgeable, and personalized customer experiences
- Assisting with order status, tracking, shipping, and delivery inquiries
- Supporting customer address changes and order modifications
- Assisting with refunds, cancellations, and order adjustments
- Supporting subscription management and retention conversations
- Responding to wholesale and retail inquiries
- Assisting with store credits, promotional discounts, and discount-code concerns in accordance with established procedures
- Educating customers about products and helping them identify options that may best fit their needs




- Confidently making relevant product suggestions and recommendations during customer conversations
- Assisting with unusual or escalated order situations, including orders affected by carrier, regulatory, or law-enforcement restrictions
- Following brand-specific procedures while maintaining a thoughtful, personalized, and white-glove approach to service

What We’re Looking For

We’re looking for experienced customer service professionals who bring:

- Previous experience providing customer support via phone, email, and chat
- Excellent conversational English and strong written English communication skills
- Confidence handling live customer phone interactions — voice support is an important part of this engagement
- Experience supporting e-commerce, DTC, retail, lifestyle, or wellness brands is highly preferred
- Experience handling order management, shipping inquiries, refunds, cancellations, subscriptions, and customer retention
- Confidence educating customers and recommending products naturally without creating a high-pressure sales experience
- Strong problem-solving skills and attention to detail
- A warm, engaging, and professional communication style
- A genuine white-glove customer service mindset
- Ability to quickly learn a brand’s products, voice, procedures, and customer experience standards





Engagement Details

- Engagement Type: Independent Contractor
- Service Rate: $6.00 USD/hour
- Location: Remote
- Provide your services from your home or another preferred professional work location
- Service providers must have access to reliable high-speed internet, dependable electricity, and a quiet, professional environment suitable for customer phone interactions
- Paid personal days may be available to eligible service providers as part of the Aventus contractor network, subject to applicable program guidelines
- Opportunity to be considered for additional Aventus client projects and engagements based on availability, experience, and project needs

About Aventus

Aventus is a boutique customer experience company based in Charleston, South Carolina, with more than a decade of experience supporting brands and partners across the e-commerce space.

Our contractor network brings together talented customer experience professionals who provide services remotely while supporting exciting brands across multiple industries.

Ready for the Next Step?

Interested in moving forward with us? After submitting your application through Indeed, please complete our short AI-assisted pre-screening interview as the next step in our selection process.

Access the AI Pre-Screening Interview Here:
https://alpharun.com/i/caJ1jx_8YfTzpWYFx0YVh

Once completed, our recruiting team will review your results. Candidates who meet the initial requirements will be contacted to schedule a live interview with our team.

Job Types: Full-time, Contract

Pay: $17,760.00 - $18,600.00 per month

Work Location: Remote

📌 Remote Customer Service Representative II – E-commerce (México)
🏢 Aventus
📍 México