On-Site position in the City of Puebla

Monday - Saturday Schedule

Who we are: VENTES Mexico now is in search of a Call Center Supervisor technology-driven investment and trading firm operating in secondary markets for live events. We operate high-volume e-commerce systems that combine strong execution with a dedication to innovation and excellence. Our Business Operations team is core to the organization and drives company performance and growth.

Job Description: As a Call Center Supervisor , you will help lead the daily execution of our Business Operations team, with a focus on inventory and workflow management. You will be responsible for coordinating on-site team members, delegating daily priorities, monitoring execution, escalating issues, and ensuring work is completed accurately and on time. This role is well suited for tech-savvy, detail-oriented leaders with strong English communication skills, the ability to manage competing priorities, and the confidence to guide team members in a fast-paced, high-energy environment.

Responsibilities :

- Leadership & Delegation: Ability to manage daily priorities, assign work, follow up with team members, handle escalations and ensure tasks are completed on time.
- Operational Execution: Execute and oversee end-to-end transactional workflows, ensuring accuracy, timeliness, and issue resolution.
- Process Alignment & Improvement:



Ensure operational processes are aligned across teams and systems; identify gaps and drive continuous workflow and performance improvements.
- Team Coordination: Oversee on-site team workflows by prioritizing, delegating, providing operational guidance, and ensuring tasks are completed efficiently.
- Operational Initiatives: Support system implementations, process updates, and operational projects that improve transactional execution and scalability.

Who We Are Looking For :

- Experience Requirement: 3+ year of experience in operations, e-commerce, or another fast-paced environment preferred.
- Execution Focus: Highly organized with strong attention to detail and the ability to manage competing priorities.
- Problem-Solving Mindset: Comfortable identifying issues, making decisions, and resolving operational problems in real time.
- Technical Skills: Strong proficiency in Microsoft Excel and the ability to quickly learn new operational systems and software.
- Educational Qualification: Bachelor’s Degree preferred.

Job Details

- Benefits: Grocery vouchers, 15 days of Aguinaldo, Vacations according to the Law, Vacation premium of 25%
- Schedule: Monday-Saturday, approximately 12:00 PM - 8:00 PMCST
- Work Location: Puebla, México (on-site)

Additional Requirements

Pay: $35,000.00 - $45,000.00 per month

Experience :

- Team Lead or Supervisor : 3 years (required)
- Call Center or E-Commerce: 3 years (required)

Language :

- English (required)

Location :

- Puebla, Pue. (required)

Work Location: In person

📌 Call Center Supervisor (Heroica Puebla de Zaragoza)
🏢 Ventes Mexico
📍 Heroica Puebla de Zaragoza